The average chat time is 87% less than the average customer service phone call.
When you have a problem, you don't want to wait for your answer, and with OMNICHAT, you don't have to.
OMNICHAT is a direct real-time chat platform that provides live help with an OMNISOLV Customer Relationship Manager. We give you a quick way to inquire without involving another communications device. You will receive personal, efficient, and quality support as if you were in our very store.
TIMESAVING: No one likes waiting –especially when you have a question while placing an online order or searching for a previous purchase order. The time it takes to make a phone call or send an email defeats the immediacy and convenience of online shopping and spend management.
MONEYSAVING: That 30 minute customer service phone call can bring long distance charges. By utilizing OMNICHAT, you can save on your communications costs while experiencing personalized shopping and unique spend management tools.
Additional Features:
- Real-time chats let us provide you help with online ordering and purchase history reporting
- Secure 128 Bit encrypted chats
- Typing indicators let you know we are sending you a message and that you have not been forgotten
- Chat transfer abilities – when you have that special someone that you only want to communicate with.
- Page push features let us send you screen shots, forms, documents, different URLs and more. We help you SEE the answer to your questions in addition to text only information.
- Your chat session can be recorded and sent to you in an email format if you wish.
- No need to install Java or Active-X components in order to use OMNICHAT making the process as easy as possible for you